Support

Can't find an answer? Email voiceboard@twinkle.hk and we'll get back to you.

Setting up

The first time you open Voiceboard, a short guide walks you through these. You can open it again any time from Setup › Setup guide in the app.

• Allow the microphone when Voiceboard asks.
• Add the keyboard: Settings › Voiceboard › Keyboards, then turn on Voiceboard and Allow Full Access.
• Try it: in any text field, tap 🌐 (or hold it and choose Voiceboard), then tap the mic and speak.

Common problems

The keyboard says “Turn on Allow Full Access”

Go to Settings › Voiceboard › Keyboards and turn on Allow Full Access. The keyboard needs it to reach the Voiceboard app, which does the listening.

Tapping the mic opens the Voiceboard app

The voice session was off; it ends by itself after the idle time you chose. Voiceboard starts it again, then swipe back to the app you were typing in. To keep it on longer, change End session when idle for in the app.

Why is the orange microphone dot showing?

That's iOS showing the voice session is on. Voiceboard only uses what it hears after you tap the mic. Tap Stop in the app to end the session.

Dictation is slow the first time, or doesn't work offline

Each language's speech model downloads once. In the app, under Languages, tap Download for offline use, and do the same for translation.

Styles and edits are greyed out

Without Pro, they need an iPhone with Apple Intelligence turned on (Settings › Apple Intelligence & Siri). With Pro, they work on any iPhone.

There's a ⚠︎ on my draft

The service you chose couldn't finish, so Voiceboard used the other one. Tap the ⚠︎ to see why.

Pro and purchases

How are Pro minutes counted?

Speech uses a minute for each minute you talk. Rewriting and translation use a few seconds per message, depending on its length. You can see your minutes in the app under Premium.

I ran out of minutes

Voiceboard switches to the free on-device services. Your plan's minutes refill on your renewal date, or tap Buy minutes or Change plan in the app.

I bought Pro but the app doesn't show it

In the app, tap Restore purchases. Make sure you're signed in with the same Apple ID you bought it with.

Cancel or change your subscription

In the app, tap Manage subscription, or go to Settings › your name › Subscriptions. You keep Pro until the end of the period you paid for.

Refunds

Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.

Privacy

See the privacy policy for what happens to your voice and messages, with and without Pro.